Big Brothers Big Sisters of Australia has been supporting young people through one-to-one mentoring relationships since 1996. Our programs are built on the belief that every young person deserves the opportunity to reach their full potential, and we work to make that possible by connecting them with caring adult mentors who can offer guidance, encouragement, and friendship. Over the years, we’ve impacted countless lives by helping young people build confidence, make positive choices, and grow into strong, resilient adults.
We were looking for a solution that could bring everything together — from donor management to event planning — in one easy-to-use system. SupporterHub stood out to us because of its simplicity, integration capabilities, and the promise of a smoother experience for both our team and our supporters.
The setup process was refreshingly easy. We were able to transfer all our existing data quickly and with minimal disruption. What really helped our team get up and running were the training videos provided by SupporterHub — they made the transition feel manageable and even exciting. Like any new system, we’ve had questions along the way, but the SupporterHub team has always been incredibly responsive. Support is easy to access, and no question ever feels like too much trouble. It’s made a big difference knowing we’re not alone as we continue to use and explore the platform.
Since adopting SupporterHub, we’ve seen a big improvement in how we manage our donor relationships and events. We now have a clear, up-to-date view of our supporters, which helps us engage with them more personally and effectively. We can also better evaluate how our events are performing, which allows us to make informed decisions moving forward. One example we’re particularly proud of is our Annual Dinner — SupporterHub helped us increase raffle ticket sales and manage the event more efficiently. For the first time, we didn’t need a third party to run our auctions and raffles, which saved time, resources, and money.
Our experience with SupporterHub has been nothing short of wonderful. It’s a supportive platform backed by a responsive and friendly team. The system has helped us bring everything together in a way that makes our work easier and more effective. We would absolutely recommend SupporterHub to other charities. If you’re looking for a solution that helps you manage your relationships, events, and fundraising all in one place — this is it. It’s been a game-changer for us, and we’re excited about what we can do with it moving forward.
