Charity Overview
Charity Name: Trek2Health
Brief Description of Your Charity and Cause:
Trek2Health is dedicated to supporting Emergency Services, Frontline Workers, and Veterans by providing complementary, stigma-free resilience programs. Through our ‘Green Exercise’ training—team-oriented treks in remote natural settings—we promote mental and physical well-being, fostering healthier individuals and stronger communities.
Established Year:
2019
Challenges Before Using SupporterHub
What were the main challenges you faced before using SupporterHub?
Our previous peer-to-peer fundraising system only sent transaction emails, and did not send marketing emails, so the supporter emails had to be regularly exported and imported into a separate email marketing service in order to communicate with them. We were also using a separate service to manage events.
How did these challenges impact your charity?
Moving supporter emails from one system to another took considerable time to manage and complicated setting up and managing fundraising projects.
Why You Chose SupporterHub
What led you to choose SupporterHub over other solutions?
The integration with fundraising and events functionality with the email marketing system saves a lot of time and allows us to communicate with our supporters more effectively.
Were there any key features that stood out to you?
The peer-to-peer fundraising features are essential for our events, and the raffles and auctions provide additional fundraising options that are simple to set up and manage. The system is well-documented, easy to use, and designed efficiently, allowing team members to manage events and receive email notifications with minimal effort.
I can set up an event for other team members and provide them with a one-page guide on how to manage it—something that would be far more difficult with other, more complex systems. SupporterHub offers the features we need in a way that is quick to set up and easy to manage, which is especially valuable for smaller charities. This allows us to focus our resources on what truly matters—supporting the people our charity was created to help.
Implementation & Experience
How was the setup and onboarding process?
This process was extremely good, the documentation, support team, are all excellent.
How easy was it for your team to adapt to SupporterHub?
SupporterHub features are very well suited to the needs of our charity as we grow. It is not overblown with many features that we don’t need, so it’s much easier and faster to learn, set up and manage than other systems that I’ve tested.
Did you require any support during implementation? If so, how was your experience?
Technical support has always been excellent and I really appreciate their assistance—always professional, timely, and they get all the questions or issues resolved! Very responsive and helpful with feature requests and the system is constantly being updated and improved in a manner that preserves the simplicity and ease of use of the overall system.
Results & Impact
How has SupporterHub helped your charity?
SupporterHub has improved our communication with supporters and enabled us to quickly launch new fundraising events. Its additional features help us better manage events, run online raffles, and streamline both fundraising and client events. Overall, SupporterHub saves us a lot of time and enhances supporter and client communication.
What measurable improvements have you seen (e.g., increased donations, improved donor engagement, streamlined operations)?
SupporterHub has streamlined our operations by saving time on event management and supporter communication. It has improved donor engagement by making it easier to launch and manage fundraising events, including online raffles. As a result, we have been able to connect more effectively with supporters and enhance the overall efficiency of our fundraising efforts.
Testimonials & Feedback
Our overall experience with SupporterHub has been positive. It has helped us communicate more effectively with supporters, streamline event management, and save time by automating key fundraising processes. The platform’s features, such as online raffles and event management tools, have made it easier to launch and manage fundraising initiatives efficiently.
Would you recommend SupporterHub to other charities? Why?
Yes, we would recommend SupporterHub to other charities. It simplifies fundraising, improves donor engagement, and provides valuable tools to easily and quickly manage both fundraising and client events, making it a great asset for any organization looking to enhance its operations.
