LIONHEART CAMP FOR KIDS
How SupporterHub Helped Simplify Fundraising and Donor Management
Founded in 2017, Lionheart Camp for Kids supports children, teens, and families as they navigate grief. As the organisation grew, its data and systems became harder to manage. The team was using too many different platforms for fundraising, communication, and data management, which made their work time consuming and affected how smoothly they could connect with supporters.
“Our data was spread across multiple platforms and we had too many different subscriptions. It was time consuming for our team, impacted workflow and outcomes, and communication with, and from, us was clunky for the end user.”
When Lionheart discovered SupporterHub, they immediately saw the value of having everything they needed in one place. They also liked that SupporterHub, like them, was a start up focused on helping Australian organisations.
“We liked that it was a start up, like us, and that we were able to access all of the services we needed in one place.”
One of the features that made a big difference was the newsletter tool, along with the event management features used for their annual Quiz Night fundraiser. SupporterHub made it easy to sell tickets, promote the event, and host a silent auction online in one simple system.
“The how-to videos provided by SupporterHub were amazing and allowed our team to learn at their own pace, prioritising what was most important to their role first.”
Since moving to SupporterHub, Lionheart has grown from a start up relying on spreadsheets and inboxes to a more mature organisation with clear processes and systems in place.
“SupporterHub has helped us immensely move from a start up organisation whose records were kept in email inboxes and across spreadsheets into a more mature system with processes, systems, consistency and governance, all through one platform.”
The team also shared how much they value the ongoing customer support and accessibility of the platform.
“The SupporterHub product has been a game changer for us and the SupporterHub customer service has been easy to access and helpful anytime we’ve had an obstacle. Thanks so much to the SupporterHub team.”
When asked if they would recommend SupporterHub to others, their answer was clear.
“Yes. It is an Australian service, accessible to and designed for Australian organisations. It is easy to learn, has great online education modules for each function and has streamlined our operations brilliantly.”
SupporterHub has helped Lionheart Camp for Kids simplify operations, stay connected with donors, and continue their mission of supporting families with compassion and care.
