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The additional support that will help your organisation reach their goals

Add-ons specific to your needs.

Paid one-to-One Training

$200

/ Hour

$500

/3 Hours
  • While we offer free chat support, videos and articles that provide support on the features we have and the use of our modules in general, if you would like some one-to-one training that focuses on your specific configuration, then we have paid training sessions available. The website says $200/hour, but we can also do 3 one hour sessions for $500. Most people could easily use 3 hours, and we would recommend two at least to get fully across a complex issue, but it depends on how confident you are currently.
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Data Import Consult

$200

/ Hour

$500

/3 Hours
  • Sessions designed to assess your data needs. We review the data in your platform that you plan to import and provide advice to ensure:
  • Your data is well structured and optimised to deliver meaningful reports about your revenue streams
  • Your flags and key stakeholders are organised effectively so that you can easily find them, segment them and target your communications to the right audiences
  • Your naming conventions support these goals
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CUSTOM PAGE BUILDS: EVENTS, RAFFLES, AUCTIONS & PEER TO PEER

$200

/ Hour

$500

/3 Hours
  • The goals of the sessions are to:
  • Assess the criteria for the build
  • Suggest modifications that support your fundraising goals
  • Build pages in a live session together with a fundraising specialist
  • Empower you to understand and manage the setup
  • Teach you how to make changes and clone your pages
  • Ensure the design & branding fit seamlessly into your website
  • Ensure your funds are directed to the correct place
  • Capture valuable data on your donors
  • Segment your donors to optimise your subsequent email communications
  • Ensure your most important donors are followed up
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Membership Program Setup or review

$200

/ Hour

$500

/3 Hours
  • Membership programs are usually very specific to your organisation and there are many aspects of the configuration that need to be worked through. We can assist you with:
  • Mapping out the various requirements
  • Setting up the structure of the system so that it aligns with your constitution
  • Setting up all of the necessary forms and flags to track each member
  • Providing documentation of the system
  • Automating welcome email journeys
  • Automating renewal email journeys
  • Delivering a Maintenance Plan
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Fundraising Page Consult

$

/ Hour
  • Personal review of how to optimise your SupporterHub fundraising pages. The goals of the session would be to :
  • Assess the best type of page to use to meet your fundraising goals
  • Ensure branding ties into your website
  • Set up fund allocation to the right place
  • Capture valuable data on your donors
  • Segment your donors to optimise your subsequent email communications
  • Ensure your most important donors get followed up
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Get the most out of your fundraising campaigns with our onboarding packages!​

At SupporterHub, we believe that fundraisers should focus on engaging with their donors rather than spending time with complicated systems and campaign setups. 

That’s why all of our plans come with a self-onboarding package, or you can also choose one of our Assisted Onboarding packages. Our industry experts will support you through the onboarding process and save hours of work for you, so you can launch your best-ever fundraising campaign as quickly as possible. 

Onboarding Packages

Frequently Asked Questions​

Have some questions about pricing? No worries, here are the most frequently asked questions people ask!
What if I don't know which package is right for me?

If you want to work out the best package for you, you can reach out to our customer success team and they can help you work out what is right for you.

What is a fundraising coach?

SupporterHub has a team of fundraising coaches, who will help work with you to get the most out of your SupporterHub platform and raise more for your mission.

Why Not-for-Profits Love SupporterHub

"SupporterHub has been a huge gamechanger for us! The support from the team is better than anything we've known. We can talk to supporters more appropriately and our systems are much more efficient"

Sharon Keeley's Cause

"From setting up the back end, integrating with the website, data transfer and utilising Supporterhub capacity to it's fullest potential, we know that the platform will help Project Kindness grow to its maximum capacity"

Clem Project Kindness

"SupporterHub enables our network of shelters and our central head office to manage all communications, donor records, fundraising and stakeholder records all in one place. SupporterHub is user-friendly, relaible and built with the not-for-profit as the focus client"

Sallianne Women's Community Shelters

Trusted by the world's most loved causes

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Support
SupporterHub Pty Ltd

Level 24, 66 Goulburn Street
Sydney NSW 2000

ABN 26 616 473 084

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