FAQs

Frequently Asked Questions

SupporterHub is CRM software designed specifically for Australian fundraising teams. It consolidates all necessary tools into a single, user-friendly platform to save time and money. Below are answers to some common FAQs. For further inquiries or to schedule a demo, please contact our support team. We are here to provide you with the expertise and reliability you need to enhance your fundraising efforts efficiently.

What if I need support?
We provide comprehensive support to ensure you can focus on your mission, knowing you have the help you need. Having access to human’s when you need help is a key value we bring to our customers.
Is the platform straightforward to use?
Yes, SupporterHub is designed so that any user, regardless of technical capability, can use the platform. You have access to training videos and knowledge base articles that walk you through using the many features we offer, making managing and optimising your supporter management and fundraising efforts simple. Importantly if you need further assistance we are there for you to help answer any question you might have.
How secure is our donor's payment information?
SupporterHub is PCI DSS Compliant and offers secure payment processing and purpose built fraud protection to ensure your Supporter’s data remains safe and reliable.
Are we locked into long-term contracts?
Not at all. SupporterHub provides the option of month to month contracts, letting you choose what’s best for you.
Is it tailored specifically for Charity and Non for Profits?
Yes! SupporterHub provides flexibility and is optimised for nonprofits, ensuring every feature effectively supports your unique cause.
Will we get support if we encounter issues?
You will have comprehensive support, including access to humans, to ensure smooth operation, allowing you to focus entirely on your not-for-profit’s mission. Through business hours you will regularly get a response to a question within under 10 minutes.
Can we engage more donors effectively?
Absolutely! All our digital pages are integrated directly with your Customer Relationship Management (CRM) and with integrated marketing tools and digital forms, you can exponentially engage and expand your supporter base.
Can we trust the platform to be reliable?
SupporterHub offers a highly available platform with an uptime of over 99.95%. It offers reliable solutions designed to seamlessly enhance Supporter Management, SUpporter Engagement and your fundraising efforts.
Will our fundraising be efficient?
SupporterHub offers sophisticated and purpose-built fundraising solutions, including Donation Pages, Appeal Pages, Events and Ticketing, Digital Raffles, Digital Auctions and Peer to Peer Fundraising. Having access to such a variety of fundraising solutions, that compliment each other, will ensure fundraising successes and streamline operations.
How does SupporterHub enhance donation processes?
By providing tools for automated donations, regular giving, payments and receipts, SupporterHub simplifies donor contributions while significantly boosting fundraising efficiency.
Can I move my current supporters and donation history over to SupporterHub?
Absolutely! SupporterHub provides the ability to bulk import existing supporters details, donation history, membership details and more, ensuring a seamless migration without important data lost in the process.
How secure is the payment processing?
SupporterHub is PCI DSS Certified allowing payment processing to be highly secure with robust fraud protection, ensuring your transactions and donor data are always safe. We also never store credit card details in the platform, using a tokens only, providing your regular giving donors card details are safe with us
How easy is it to transition from our current system?
Transitioning is seamless with our bulk data import feature, making migrating from your existing platform easy.
Will SupporterHub really save us time?
Its efficient and user-friendly platform streamlines fundraising, supporter management and will automate many manual tasks performed today, boosting productivity allowing you to focus on your cause.
Can we effectively engage donors?
Absolutely. Our integrated marketing tools for email campaigns and SMS help you engage and retain donors effectively and meaningfully.
How does the event management feature work?
Our sophisticated event management software helps you build branded digital payments, provide flexibility around your ticket types and will help you seamlessly manage your events, making every occasion a fundraising success without hassle.
Can volunteers and members be managed efficiently?
SupporterHub provides a full CRM solution allowing you to manage Donors, Supporters, Organisations, Volunteers and Members seamlessly in the one database. We offer comprehensive tools for managing them but also engaging them through tools like email marketing, ensuring we are aligning your passions with your goals.
Can we segment our database?
SupporterHub provides a unique flagging solution that allows you to automatically add flags to profiles when they engage with a digital page. This ensures you can segment your database allowing for simple segmented reporting and strategically engage your supporter in email marketing.

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