The heart (or hub) of our solution is the Customer Relationship Manager (CRM) or Supporter Relationship Management (SRM). We understand your supporters range from individual donors, volunteers, corporate partners to government supporters. Each group needs to be treated and supported differently to ensure healthy relationships between them and the charity. SupporterHub understands this and has designed the SaaS platform accordingly. This is where our charity partners can perform all the backend management of supporters, access reporting and analytics and our communications tool. This is delivered through a simple web application that the team can access through their desktop or mobile web browser, and provides the following capabilities:
Supporter Management applies to any supporter who assists your charity. They may be donors, volunteers, corporate partners or government sponsors. This module provides administration of basic contact details such as name, prefix/suffix, address, email, phone numbers (home, office, mobile), customer fields unique to the charity. Advanced features include group affiliation, which is how you can connect a supporter to another family member or company for example.
Read MoreSupporterHub’s payment processing solutions ensure that online donations are processed quickly, reliably and securely. Our platform allows supporters to either commit to a scheduled recurring donation (any frequency greater than daily) or make a one-off donation directly from your website or over the phone. We also allow offline donations made by cheque, direct deposit and cash to be recorded so that all donations are visible in one place.
Read MoreA key fundraising solution is the donation pages on your website. Through SupporterHub, you can launch a donation page in minutes with the ability to capture one-off donations and automate regular giving ongoing payment. Additionally, in times of need or through planned appeals like the annual appeal or tax appeal, functionality allows you to easily create relevant pages and distribute to the supporter base in a timely manner.
Read MoreOnline raffles allow you to run, capture and allocate raffle tickets completely online either to run at an event or 100% online. With this solution, you no longer need to limit raffle items to event attendees but can instead open it up to the whole supporter base or the broader public, if appropriate. If you want to sell raffle tickets before the event or at the time of ticket sale, you now have this option. We can send tickets by SMS or email (or both) and run the draw with a branded, visually engaging page. The platform has previously been audited to ensure that winners are completely selected at random and winners can be notified by SMS or email.
Read MoreUnderstand and engage donors and prospects by sending them personalised, timely, and relevant communications through multiple channels. SupporterHub’s fully integrated supporter engagement module is specifically built to ensure that engagement is easy, targeted and effective. The module ensures that supporters receive best practice supporter engagement, while ensuring data quality and integrity is maintained between all the different touch points with the supporter. This information is integral to effectively manage relationships, maximise fundraising success, build loyalty and achieve revenue goals while reducing supporter attrition.
Read MoreReporting and Segmenting is a key factor in providing a clear vision on the progress of events, outreach, supporter behaviour and marketing. SupporterHub provides two main types of reporting. Event-based, real-time business insight reports and dashboards both allow you to make informed decisions and optimise the next best decision based on a series of circumstances. Self-service reporting allows charities to design how data is presented in a basic form. Customers can use parameter-driven data dimensions, models and relationships that can be independent or interrelated to the specific charity.
Read MoreThe SupporterHub API access allows SupporterHub to share or receive updated supporter details and activities (such as donations or action taking) with external suppliers in real-time. This valuable data can provide a clear and transparent view of what’s happening no matter where your supporters are engaged. Our API is free, open and secure, making it easy for even your own development teams to work with the SupporterHub platform.
Read MoreA key fundraising solution is the donation pages on your website. Through SupporterHub, you can launch a donation page in minutes with the ability to capture one-off donations and automate regular giving ongoing payment. Additionally, in times of need or through planned appeals like the annual appeal or tax appeal, functionality allows you to easily create relevant pages and distribute to the supporter base in a timely manner.
Read MoreSupporterHub can help you build your next peer-to-peer fundraising solution. Peer-to-peer fundraising is becoming a popular way for supporters to help raise funds for non-profits as they take part in activities such as a walk, bike ride or challenge and reach out to their friends, family members and colleagues for donations.
Read MoreOur specialised eCommerce pages allow you to sell merchandise to assist fundraising efforts. SupporterHub’s eCommerce platforms allows you to build an online store from scratch, sell your products or services, and even manage marketing tasks like sending email announcements.
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