Customer Relationship Manager (CRM)

The heart (or hub) of our solution is the Customer Relationship Manager (CRM) or Supporter Relationship Management (SRM). We understand your supporters range from individual donors, volunteers, corporate partners to government supporters. Each group needs to be treated and supported differently to ensure healthy relationships between them and the charity. SupporterHub understands this and has designed the SaaS platform accordingly. This is where our charity partners can perform all the backend management of supporters, access reporting and analytics and our communications tool. This is delivered through a simple web application that the team can access through their desktop or mobile web browser, and provides the following capabilities:

Features

  • Full online digital raffle or event-based raffle solutions
  • Create your own raffle bundles
  • SMS and email the tickets to the supporters in real time
  • Real time dashboards and reporting
  • Limits on the amount of raffle tickets sold
  • Automated supporter capture into the CRM/SRM
  • Real time payment capture
  • Tiny URL’s and QR Codes to easily get to the raffle page

Features

  • Fully branded and mobile responsive
  • Unlimited number of peer-to-peer events or supporters
  • SMS and/or email supporters when they receive a donation or reach a target
  • Real time dashboards and reporting
  • Automated supporter capture into the CRM/SRM
  • Real time payment capture
  • Invoicing

Features

  • Fully branded online store front
  • Mobile responsive
  • Design your own storefront, using code or built-in themes
  • SMS and/or email supporters when they make a purchase
  • Real time dashboards and reporting
  • Sell physical or digital goods and process payments through a built-in shopping cart
  • Real Time Payment capture
  • Invoicing
  • Keep track of orders and shipping