Payment Processing

SupporterHub’s payment processing solutions ensure that your once off or regular giving payments are processed quickly, reliably and securely. And no need for doing manual receipts anymore, as they are sent part of the process.

How SupporterHub's Payment Processing tool will help you!

Payment Processing
Payment Security
Automated Receipting
Multiple Bank Accounts
Fraud Protection

Payment Processing

+ SupporterHub allows both credit card and direct debit payments directly through the platform, to streamline your fundraising and membership payments into the one system

+ Manage all your payments, including:

Credit card and direct debit payments
Full and partial refunds
Automatic receipting
Easy reporting that integrates with your bookkeeping platform, such as Xero
Connect with your bank account to receive funds

Security

+ SupporterHub is a PCI DSS compliant Service Provider.

+ PCI DSS (Payment Card Industry Data Security Standard) is a set of security standards formed in 2004 by Visa, MasterCard, Discover Financial Services, JCB International and American Express

+ SupporterHub works with both internal and external security consultants to ensure we always remain compliant

+ SupporterHub does not store credit card information due to a direct integration with our preferred banking partner who utilise fully encrypted solutions to ensure the raw cardholder data is never visible or accessible to anyone if a breach occurred

+ SupporterHub leverages the latest tokenisation technologies including MDES and VTS to ensure data is always safe for such programs as regular giving

Automated Receipting

+ SupporterHub provides automated receipting and immediate notification to your supporters when they make a payment

+ We also allow offline donations made by cheque, direct deposit and cash to be recorded so that all donations are visible in one place

+ You can also choose to automatically send a receipt to these payments as you enter them into the CRM

+ Within the platform you have the ability customise separate receipts including donations, recurring donations and EOFY receipts

Multiple Bank Accounts

+ SupporterHub gives you the capability to switch to numerous bank accounts to ensure that the funds end up in the right account for the right donation appeal

Fraud Protection

+ All our fundraising forms include captcha to prevent any malicious behaviour

+ On top of this, we have security and alerting processes in place to identify if any unusual behaviour is taking place and prevent fraudulent activity

Frequently Asked Questions

Questions about Payment Processing?
No worries, here's the most frequent questions.

How do we receive donations into our bank account?

When you get started with SupporterHub, you will set up a merchant facility to take payments through SupporterHub into your bank account. You only need to set this once and after that any page you create through SupporterHub will automatically allows funds to go through to your bank account.

How long does it take for donations to reach our bank account?

Once you have set up your SupporterHub account, every fundraising page you create through SupporterHub allows you to receive money directly into your bank account. Once the funds have been cleared, you will normally see them within your bank account within 24 hours.

Is there a maximum amount I can raise through SupporterHub?

The sky is the limit. SupporterHub has no limits on the amount you can raise

All the tools you need to attract, retain, and engage donors

Completely Secure Payments

SupporterHub is a PCI DSS compliant Service Provider

Automatic Receipting

SupporterHub provides automated receipting and immediate notification to your supporters when they make a payment

Fraud Protection

All of our fundraising forms include captcha to prevent any malicious behaviour

Complete Compliance

SupporterHub works with both internal and external security consultants to ensure we always remain compliant

SeamlesS and sorted

Secure & reliable payment processing.

With fraud protection and PCI compliance, SupporterHub’s payment processing solutions ensure that online donations are processed quickly, reliably and securely.

Everything in one place

Database Management.

Create an individual supporter profile for every supporter to capture the history of their relationship with your organisation and schedule tasks and opportunities for your team to personalise their experience with your organisation.

Why Fundraisers Love SupporterHub

"SupporterHub has been a huge gamechanger for us! The support from the team is better than anything we've known. We can talk to supporters more appropriately and our systems are much more efficient"

Sharon Keeley's Cause

"From setting up the back end, integrating with the website, data transfer and utilising Supporterhub capacity to it's fullest potential, we know that the platform will help Project Kindness grow to its maximum capacity"

Clem Project Kindness

"SupporterHub enables our network of shelters and our central head office to manage all communications, donor records, fundraising and stakeholder records all in one place. SupporterHub is user-friendly, relaible and built with the not-for-profit as the focus client"