The Digital Front Door for Your Charity & NFP
Supporter Portal
Give supporters, members, volunteers, donors and event attendees one secure place to connect with your organisation.
SupporterHub’s Supporter Portal & Member Portal is more than a traditional portal. It is a fully integrated digital experience platform that allows supporters to manage their relationship with your organisation from a single login. Whether you are looking for a Supporter Portal, Member Portal, Donor Portal, Self-Service Portal, Member Management Portal or all the above we have the solution for you.
One Login. One Experience. One Complete Supporter View.
A Branded Portal Built Around Your Charity
Create a modern, mobile-friendly portal that reflects your organisation’s brand and gives supporters a seamless digital experience.
Supporters and members can log in securely, update their details, view their activity and engage with the services relevant to them.
Key Benefits
Branded supporter and member login experience
Mobile and desktop friendly design
Secure access for supporters, members and volunteers
Custom portal modules based on your organisation’s needs
Integrated directly with SupporterHub CRM
Directly communicate to supporters via the portal
Helps reduce manual administration and data entry
One Portal for Supporters, Members, Donors and Volunteers
SupporterHub’s portal is designed to support multiple use cases from one flexible platform.
Whether someone is a donor, member, event attendee, volunteer, merchandise buyer or regular giver, they can access the relevant information and services from one secure location.
Portal Capabilities
Update personal details
Manage contact information
Update email and communication preferences
View donation history
View membership details
Access event registrations
View merchandise orders
Manage volunteering information
Access receipts and payment history
Engage with organisation-specific services
Give Supporters Complete Control of Their Financial Relationship
SupporterHub’s Supporter & Member Portal allows supporters to securely manage their payments, donations, memberships and receipts from a single location.
Supporters can update payment methods, manage recurring giving, make additional donations, download tax receipts and view their complete transaction history without needing assistance from your team.
This self-service functionality improves the supporter experience while reducing administrative workload and support requests.
Key Benefits
Make one-off donations directly through the portal
Manage recurring donations and payment schedules
Update saved payment methods
View payment history and transactions
Access and download tax receipts
Renew memberships and subscriptions online
Create Stronger Relationships Through Two-Way Engagement
The SupporterHub Portal becomes a central communication hub between your organisation and your supporters.
Share important updates, personalised messages, announcements, event information and supporter-specific communications directly within the portal.
Supporters can access relevant information whenever they log in, creating a more connected and engaging supporter experience.
Key Benefits
Deliver personalised supporter communications
Display organisation announcements and updates
Share member-only or supporter-only content
Provide event updates and reminders
Reduce reliance on email communications alone
Create a central engagement hub for supporters
Create Exclusive Content, Onboarding Journeys and Resource Centres
Deliver More Value Beyond Transactions
SupporterHub allows organisations to create custom portal pages that support onboarding, education, engagement and supporter retention.
Create dedicated landing pages, supporter welcome centres, volunteer onboarding resources, member benefits areas, FAQs, training content, campaign updates and exclusive supporter experiences.
This transforms your portal from a simple account management tool into an ongoing supporter engagement platform.
Key Benefits
Create unlimited custom portal pages
Build supporter onboarding journeys
Share exclusive member-only content
Create volunteer resource centres
Publish FAQs and help content
Provide campaign updates and impact stories
Deliver personalised supporter experiences
Example Use Cases
New donor welcome hub
Member benefits centre
Volunteer onboarding portal
Event attendee information hub
School parent information centre
Club member resources area
Supporter impact and campaign updates
What Can Supporters Do Inside the SupporterHub Portal?
- Update contact details
- Make one-off donations or set up recurring donations
- Manage communication preferences
- Communicate directly with the charity
- View donation history
- Download tax receipts
- Manage recurring donations
- Renew memberships
- Register for events
- Access event tickets
- View merchandise purchases
- Manage volunteer information
- Update payment methods
- View supporter activity
- Access organisation resources
- Engage with your organisation online
Frequently Asked Questions
A supporter portal is a secure online area where supporters can log in to manage their details, view activity, access receipts and engage with an organisation’s services. You can create Supporter Portal, Members portal, or Donor Portals all within SupporterHub.
A member portal allows members to log in, manage their membership details, view renewal information, access member services and update their personal information.
Yes. SupporterHub’s portal is designed for both supporters and members, making it suitable for charities, schools, clubs, associations and not-for-profits
Yes. Supporters can update key information such as contact details, email addresses, mobile numbers, addresses and communication preferences which will update the CRM automatically.
Yes. Members can view membership details, renewal information and related activity through the portal.
Yes. Supporters can access donation history, payment records and receipts, helping reduce manual administration for your team.
Yes. The portal can reflect your organisation’s branding, creating a consistent supporter and member experience.
Yes. The portal is integrated with SupporterHub CRM, so supporter activity and updates can be connected back to each supporter record.
Yes. The portal is designed to support multiple use cases, including supporters, members, volunteers, event attendees and merchandise customers.
Standalone portals often create disconnected data and extra administration. SupporterHub combines portal access, CRM, fundraising, memberships, events, merchandise, payments and supporter engagement in one platform.
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A Single Portal for Every Supporter Relationship
Most charities manage donors, members, volunteers and event attendees across multiple systems.
SupporterHub brings everything together into one seamless experience.
Whether someone donates, volunteers, attends events, buys merchandise or holds a membership, they can access everything through a single portal.
Benefits
- One login for all services
- Consistent supporter experience
- Reduced administration
- Higher supporter engagement
- Stronger supporter retention
Membership Management Made Easy
Members can manage their memberships online without needing staff assistance.
They can:
- View membership status
- Renew memberships
- Update membership details
- Access member-only content
- Download invoices and receipts
- Manage payment methods
- Upgrade membership levels
For organisations with memberships, this becomes a powerful self-service solution that reduces administrative workload while improving member satisfaction.
Manage Donations and Recurring Giving
Give supporters complete visibility over their financial relationship with your organisation.
Supporters can:
- View donation history
- Download tax receipts
- Update payment methods
- Manage recurring donations
- Change giving amounts
- Update billing details
- View fundraising activity
Providing self-service access helps improve supporter satisfaction and reduce support requests.
Merchandise, Orders & Purchases
Supporters can view and manage:
- Merchandise orders
- Order history
- Shipping information
- Digital products
- Membership packs
All connected directly to the SupporterHub CRM.
Built for the Future of Supporter Engagement
Unlike traditional supporter portals and member portals, SupporterHub’s architecture is designed to continuously expand.
New modules can be added over time including:
- Volunteer Management
- Merchandise
- Memberships
- Events
- Digital Wallets
- Rewards Programs
- Learning & Training
- Community Forums
- AI Supporter Assistants
As your organisation grows, your portal grows with you.
Why Fundraisers Love SupporterHub
"SupporterHub has been a huge gamechanger for us! The support from the team is better than anything we've known. We can talk to supporters more appropriately and our systems are much more efficient"
Ready to Deliver a Better Supporter and Member Experience?
SupporterHub’s CRM tool is part of the SupporterHub platform
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CRM & Donation Pages
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Events & Memberships
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Silent Auctions & Digital Raffles
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Email Marketing & SMS